Customer Support

We're Here to Help

Have a question or need assistance? We're happy to help! Reach out to us and we'll get back to you within 24 hours.

Contact Us

• 📧 Email: support@ariellewatch.com

Frequently Asked Questions

How long does shipping take?

Standard shipping takes 7–14 business days. We ship worldwide.

Can I return my order?

Yes! We accept returns within 30 days of delivery. The item must be in its original condition and packaging.

My watch arrived damaged – what do I do?

Please contact us immediately with photos of the damage and we will arrange a replacement or full refund.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email.

Is my watch waterproof?

Yes – all our watches are waterproof up to 3 Bar, suitable for everyday wear including rain and hand washing.